Terms & Conditions

Last Updated: October 2026

1. Booking Requests & Confirmation

By submitting a booking request via WhatsApp, email, or telephone, you acknowledge that this is a pre-booking enquiry only and is strictly subject to vehicle availability and driver schedule confirmation.

• All bookings are confirmed only after direct mutual confirmation via email, phone, or WhatsApp.
• On Time Anytime Transfers reserves the right to decline or amend bookings where necessary.
• Passengers are solely responsible for ensuring that all booking details provided (including dates, pickup addresses, flight details, and contact numbers) are complete and accurate.

2. Pricing & Additional Charges

Prices quoted on the website or via enquiry are guide prices and may vary depending on exact distance, travel time, waiting time, airport charges, vehicle availability, or extra stops requested during the journey.

• Airport Parking & Drop-off/Pick-up Fees: Airport terminal drop-off/pick-up charges and parking fees are charged to the customer where applicable.
• Waiting Time: 30 minutes free waiting time is included after the official flight landing time. Additional waiting time thereafter may be charged at £0.50 per minute.
• Extra Stops: Any additional stops requested during the journey that were not part of the initial quote may incur extra charges.

3. Cancellation Policy

We understand plans change. To manage driver schedules fairly, our cancellation terms are as follows:

• More than 24 hours notice: Free cancellation.
• Between 12 and 24 hours notice: May be subject to a 25% cancellation fee.
• Less than 12 hours notice: May be charged up to 50% of the booking value.
• No-show bookings: Charged in full.

4. Flight Delays & Cancellations

• We monitor flight arrivals where valid flight numbers are supplied by the client.
• Customers must notify us as soon as possible regarding flight delays, cancellations, or schedule adjustments.
• In the event of flight cancellations caused by airlines, adverse weather, or airport disruptions, please contact us immediately. Where reasonable notice is provided and the driver has not yet been dispatched, cancellation charges may be waived. However, any parking fees, airport charges, or partial journey costs already incurred remain payable.
• For significant delays, we will make every reasonable effort to accommodate rescheduled arrivals, subject to driver availability.

5. Airport & Travel Connections (Liability Disclaimer)

Passengers are responsible for allowing sufficient travel time when scheduling journeys, particularly when travelling to airports, train stations, or ferry terminals.

• Recommended Airport Arrival Times: We strongly advise passengers to arrive at the airport at least 3 hours prior to international flights and 2 hours prior to domestic flights.
• While On Time Anytime Transfers makes every reasonable effort to ensure punctual arrivals, we cannot be held liable for delays caused by circumstances beyond our control, including but not limited to:
  • Severe road traffic congestion, road closures, diversions, or accidents.
  • Adverse weather conditions and floods.
  • Vehicle breakdowns caused by third parties or unexpected road hazards.
  • Police incidents, emergency road closures, or civil disruptions.
  • Delays directly caused by passenger tardiness or incorrect addresses.
• On Time Anytime Transfers accepts no liability for missed flights, trains, ferries, scheduled connections, hotel bookings, or any consequential financial losses resulting from circumstances beyond our reasonable control.

6. Luggage & Vehicle Capacity

Our vehicle is a modern hybrid subcompact crossover SUV (Kia Niro). Passengers are responsible for declaring accurate luggage volumes and the total number of passengers at the time of booking. The driver reserves the right to refuse items that cannot be loaded safely without compromising passenger comfort or safety.

7. Travelling with Pets

• Customers travelling with pets must declare this explicitly during the booking enquiry.
• Pets must be secured safely (e.g. carrier or harness) and remain under the owner's full responsibility throughout the journey.
• Additional valeting/cleaning charges may apply in the event of excessive pet hair, soiling, or damage.